Moreover, the hotel is observing increased absenteeism and turnover rates amongst its employees. Outlining the problem and issues in the Regency Grand Hotel Empowerment is a concept which is commonly used in management in various organizations.
In the case of Becker, he assigned more decision- making authority to front-line employees. Likewise, Chakri will need to implement a strategy that will help reduce the stress within the workplace. Eventually, employees lost confidence in decision making and started relying on superiors.
Organization needs to consider the internal and external factors in implementing a new strategic management.
Furthermore, Becker often got frustrated when employees would ask him for guidance in decision making processes. Becker being an American, may not fully understand the cultural differences between the Americans and the Thai people.
The biggest issue with strict chains of command is that they do not allow room for innovation. Moreover, the hotel is observing increased absenteeism and turnover rates amongst its employees.
Through effective communication, it determines the needs of those impacted by the change, for example, the new practice of empowerment as well as review the support and commitment levels of key managers and department heads. A new general manager John Becker an American with 10 years of management experience was appointed.
As per the case study the management style is very important when it comes to run the operation smoothly and effectively. The following chart can be used to help reduce this resistance to change within the workplace.
Individual members have the abilities that can be used to lead the group for goal accomplishment Ivancevich et al, This once again goes back to cross-cultural differences between Becker, and his employees.
This additional training for Becker will show him how to adequately deal with his staff, and hopefully make him more at ease with working in Thailand. However, empowerment has had an opposite effect for Becker and the Regency Grand Hotel. This increased comfortability should also decrease stress and increase job satisfaction.
The alternative also recommends incorporating stress relieving mechanisms within the workplace. Based on Geert Hofstede, Cultures and Organisations: All of these issues must be addressed. Job exhaustion may be what many of the employees, along with Becker, are experiencing at the hotel right now, as some of the symptoms of job burnout are absenteeism and high turnover.
Since Becker has implemented his new schemes. If the hotel continues to tarnish its reputation due to internal issues, it will be out of business in no time.
More often supervisors use to reverse employee decisions by stating that it was major issue and need management approval and employees who use to take initiative rarely use to receive positive feedback from their superiors. Any discrepancies in this will lead to dissatisfaction at both the ends as it may effect the job performance and also damaged overall growth of organisation.
Senior Vice President of Human Resources. The undermentioned chart shows the phases of emphasis.Introduction Case Study of Regency Grand Hotel This hotel is based in Bangkok and was established by local investors 15 years ago and was operated by Thai general manager since that time.
The Regency Grand Hotel Essay Sample. Recently purchased by a large American hotel chain, the Regency Grand hotel, located in Bangkok Thailand, is an example of prestige, with a 5-star rating. Regency Grand Hotel Essay Sample. Sandra Chakri, Senior Vice President of Human Resources, has been sent into examine the current situation being experienced at the Regency Grand Hotel.
Introduction: The Regency Grand was Thai owned and operated. It was a profitable and successful company during it 15 year existence with very high morale within the company. Regency Grand The Regency Grand Hotel, a five-star hotel in Bangkok, Thailand is noted to be one of Bangkok’s most prestigious hotels and its staff enjoyed the prestige of being associated with the hotel.
The Regency Grand was Thai owned and operated. It was a profitable and successful company during it 15 year existence with very high morale within the company. Employee’s worked according to management’s instructions.Download