In such a situation the employees may feel let down. Communication that takes place between a manager and employees of other workgroups is called diagonal communication.
This communication flow is used by the managers to transmit work-related information to the employees at lower levels. Lateral or Horizontal Communication: Managers can thus accordingly take actions for improving things. Downward communication is more prevalent than upward communication.
Occasions for lateral communication arise during committee meetings or conferences in which all members of the group, mostly peers or equals, interact. In other words, when business related information is exchanged between the parties, it is known as Business Communication.
In such a situation the employees become frustrated, confused and powerless. Diagonal or Crosswise Communication. This type of communication takes place in case of emergency. However, with the greater importance of teams, more attention is now being directed at communication between team members.
As we know not all communication takes place strictly on the lines of organisational hierarchy, i. Generally, the communication flow in organizations with an authoritarian leadership is predominantly downward. This is also called Up Stream Communication. For example, the production and the marketing departments must interact with each other because marketing tactics and production planning go hand-in-hand.
If communication s done without maintaining the formalities prescribed by the organization, it is called informal communication.
Genuine information may, thus, get suppressed or distorted. The superior may feel it an infringement that his subordinate has been given undue importance and that he has been by passed.
It is time saving.
They may, thus, dilute or modify the communication. The directions in which communication are carried out are: The delays may frustrate top-level managers to such an extent that they may insist on sending the information directly to the person or group concerned rather than allow information to slowly flow down the hierarchy.
By the time it reaches the receiver, the very crux of the communication may be lost. The subordinates also use upward communication to tell how well they have understood the downward communication.
Therefore, informal diagonal lanes of communication can be opened between individuals and groups at different organizational levels based on the objective of the communications. Such communication is official and part of formal organisation which operates through formal relationship of superior and subordinate.
More and more organisations are now encouraging crosswise communication and building up bonhomie. The concept of Ombudsman or Ombudsperson was first used in Sweden to go into the complaints of lower level employees against government officials or agencies.
In order to tide over such problems an Ombudsperson plays an important role. For example, an accounting department manager may communicate with a marketing department regional manager to increase the efficiency of a particular decision-making process. Communication flow from people at higher levels to those at lower levels in the organizational hierarchy is referred to as downward communication.
It is based on both audio and visual means of communication. From the above discussion, we find that there are different Types of Communication each of which has different area, scope, channel and application. If a message flows from a superior to a subordinate, it can be termed as downward communication.
Functional managers operating at the same level, in different departments, through their communication, present a good example of lateral communication. The best example of lateral communication can be seen in the interaction between production and marketing departments.
The responsibility for creating a free flow of upward communication rests to a great extent with superiors.Downward communication occurs when information and messages flow down through an organization's formal chain of command or hierarchical structure.
Downward Communication 2. Upward Communication 3.
Managing Communications 4. Crosswise Communication. Communication Flow: Type # 1. Downward Communication: Most decisions in an organization flow through the organization’s structure level by level. Communication flow from people at higher levels to those at lower levels in the organizational hierarchy is referred to as downward.
Four directions of business communication are: I. Downward Communication II.
Upward Communication III. Lateral or Horizontal Communication IV. Diagonal or Crosswise Communication. Every organisation has a multidimensional or multidirectional communication. So the information flow is from the both sides that are downward to upward and also upward to downward.
The role of the branch manager is to give the order to the team leader and then team leader will give that order to the team and if there is any kind of problem to the member of the team he or she will let the team leader know and the team.
Upward communication refers to the flow of information from employees at the operational level upward to the top executive along the chain of command. Crosswise communication consists of two types of information flows, horizontal flow and diagonal flow. In other words, when a message flows form a subordinate to a superior; it is considered as upward communication.
Upward communication may be written or oral. Downward Communication: When information moves downward form upward direction, it is called downward communication.
It is just the opposite of upward communication.Download